Retail Team Lead - Elevate Sales & Customer Experience

lbrands; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

40% product discount

Daily pay

Weekly pay

Job summary

Bath & Body Works is seeking a Supervisor to partner with the Store Manager to develop outstanding associates and deliver exceptional customer experiences. You will drive growth by guiding leaders, coaching teams, and ensuring top-tier store operations.

The role emphasizes leadership, training, and delivering consistent customer service in a fast-paced retail environment, with opportunities to advance within the Bath & Body Works network.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, open to feedback, and adaptable.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Availability for peak days, evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Lead as Manager on Duty when scheduled to address customer experience and store issues.
• Partner with Sales Leadership Team to support action plans and execute operations.
• Perform opening/closing routines including bank deposits and shipments.
• Set direction and daily goals for the shift when associates arrive.
• Provide performance feedback to managers and coaches.
• Lead in-store customer experiences through selling behaviors and product knowledge.
• Train and motivate associates to improve selling and customer experience.

Skills

Sales leadership

Customer experience

Operational execution

Communication

Education

High school diploma / GED

Job description

Bath & Body Works is seeking a Supervisor to partner with the Store Manager to develop outstanding associates and deliver exceptional customer experiences. You will drive growth by guiding leaders, coaching teams, and ensuring top-tier store operations.

The role emphasizes leadership, training, and delivering consistent customer service in a fast-paced retail environment, with opportunities to advance within the Bath & Body Works network.