Retail Specialist Lead — Elevate Customer Experience

Nike Inc; Oak Brook (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Discounts for Nike family up to 50%

Accrued Paid Time Off and Holiday Pay

401(k) Plan, CERA, EAP

Health Savings Accounts and Flexible 4

ESPP

Tuition Reimbursement

Job summary

Nike Inc. Oak Brook is seeking a Retail Supervisor to lead a fast-paced store team and deliver the Nike customer experience. You’ll supervise daily operations, support associates, and ensure service standards are met in a high-volume environment.

This full-time role requires at least 1 year of retail or consumer service experience, flexibility to work nights and weekends, and a passion for sport. Nike employee discounts, 401(k) and other benefits are available, with ongoing training and growth

Qualifications

• Must be at least 18 years old.
• 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends and holidays based on store needs.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing your positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey.
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness.
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations.
• Showing up for your teammates by attending store events.

Skills

Customer service

Communication

Teamwork

Reliability

Job description

Nike Inc. Oak Brook is seeking a Retail Supervisor to lead a fast-paced store team and deliver the Nike customer experience. You’ll supervise daily operations, support associates, and ensure service standards are met in a high-volume environment.

This full-time role requires at least 1 year of retail or consumer service experience, flexibility to work nights and weekends, and a passion for sport. Nike employee discounts, 401(k) and other benefits are available, with ongoing training and growth