Retail Store Team Lead — Customer Experience

Nike; Kittery (ME); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Discounts for you and your family from

50% off Nike, Converse and Jordan

Job summary

Nike Factory Store - Kittery is seeking a Retail Supervisor to lead a high-energy team and guide customers toward the right purchase decisions. You will help ensure top-notch service and store standards every day.

As a Nike supervisor, you’ll empower teammates, promote bold ideas, and create memorable guest experiences. Flexibility for nights and weekends is required, with strong benefits and growth opportunities at Nike.

Qualifications

• Must be at least 18 (U.S).
• 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends and holidays based on store needs.
• Use customer service authentically to ensure customers feel seen and understood in our stores.
• Ability to learn and train on the latest products and technologies.
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing your positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey.
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness.
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations.
• Showing up for your teammates by attending store events.

Skills

Customer service

Retail experience

Teamwork

Flexibility

Communication

Job description

Nike Factory Store - Kittery is seeking a Retail Supervisor to lead a high-energy team and guide customers toward the right purchase decisions. You will help ensure top-notch service and store standards every day.

As a Nike supervisor, you’ll empower teammates, promote bold ideas, and create memorable guest experiences. Flexibility for nights and weekends is required, with strong benefits and growth opportunities at Nike.