Retail Store Team Lead — Customer Experience

Nike

Kittery (ME)

On-site

USD 42,000 - 54,000

Full time

27 hours ago
Be an early applicant
Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Discounts for you and your family from
50% off Nike, Converse and Jordan

Job summary

Nike Factory Store - Kittery is seeking a Retail Supervisor to lead a high-energy team and guide customers toward the right purchase decisions. You will help ensure top-notch service and store standards every day.

As a Nike supervisor, you’ll empower teammates, promote bold ideas, and create memorable guest experiences. Flexibility for nights and weekends is required, with strong benefits and growth opportunities at Nike.

Qualifications

  • Must be at least 18 (U.S).
  • 1 year of retail or consumer service experience.
  • Flexibility to work nights, weekends and holidays based on store needs.
  • Use customer service authentically to ensure customers feel seen and understood in our stores.
  • Ability to learn and train on the latest products and technologies.
  • Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods.

Responsibilities

  • Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
  • Bringing your positive attitude and passion to your teammates and customers every day.
  • Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
  • Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey.
  • Playing by the rules and being professional, demonstrating integrity, reliability, and kindness.
  • Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations.
  • Showing up for your teammates by attending store events.

Skills

Customer service
Retail experience
Teamwork
Flexibility
Communication

Job description

Nike Factory Store - Kittery is seeking a Retail Supervisor to lead a high-energy team and guide customers toward the right purchase decisions. You will help ensure top-notch service and store standards every day.

As a Nike supervisor, you’ll empower teammates, promote bold ideas, and create memorable guest experiences. Flexibility for nights and weekends is required, with strong benefits and growth opportunities at Nike.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Retail Team Lead — Customer Experience
Retail Team Lead — Customer Experience

Nike Inc • Pismo Beach (CA)

On-site
USD 29,000 - 38,000
Nike family discounts up to 50%
401(k) Plan
Accrued Paid Time Off and Holiday Pay
+5
Retail Team Lead - Elevate Customer Experience
Retail Team Lead - Elevate Customer Experience

Nike • Somerville (MA)

On-site
USD 29,000 - 39,000
Employee discounts
Paid time off
401(k) plan with employer match
+3
Supervisor - Nike Kittery
Supervisor - Nike Kittery

Nike Inc • Kittery (ME)

On-site
USD 42,000 - 56,000
Discounts for employee family up to 50
Accrued PTO and Holiday Pay
401(k) Plan, ESPP opportunities
+2
Retail Supervisor - Lead Customer Experience & Team
Retail Supervisor - Lead Customer Experience & Team

Nike Inc • Gretna (NE)

On-site
USD 35,000 - 48,000
Discounts for Nike family
401(k) Plan
HSA / FSA
+5
Retail Team Lead — Customer Experience Champion
Retail Team Lead — Customer Experience Champion

Nike Inc • Northern (KY)

Hybrid
USD 57,308,000 - 74,501,000
Discounts up to 50%
401(k) Plan
Health Savings Account
+3
Retail Supervisor: Lead Customer Experience & Team
Retail Supervisor: Lead Customer Experience & Team

Nike Inc • Somerville (MA), Northern (KY)

Hybrid
USD 30,000 - 39,000
Discounts for you and your family from
Health Savings Accounts
Retail Specialist & Team Leader - Customer Experience
Retail Specialist & Team Leader - Customer Experience

Nike Inc • Troy (MI)

On-site
USD 42,000 - 54,000
Employee discounts
401(k) Plan
Health Savings Account
+6
Retail Supervisor: Lead Customer Experience & Team Growth
Retail Supervisor: Lead Customer Experience & Team Growth

Nike Inc • Livermore (CA), Northern (KY)

Hybrid
USD 32,000 - 40,000
Discounts for you and your family from
50% off
Retail Team Lead — Elevate Customer Experience
Retail Team Lead — Elevate Customer Experience

Nike Inc • Lancaster

On-site
USD 25,000 - 36,000
Discounts up to 50% for you and family
401(k) Plan
Health Savings Accounts
+4
Retail Team Lead — Customer Experience Champion
Retail Team Lead — Customer Experience Champion

Nike Inc • Sevierville (TN)

On-site
USD 32,000 - 42,000
Discounts for you and family up to 50%
Paid time off & holiday pay
401(k) & related benefits
+4