Retail Supervisor: Lead Customer Experience & Team

Nike Inc; Somerville, Northern (MA, KY); Hybrid; USD 30,000 - 39,000; Full time

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Job summary

Nike Factory Store in Somerville, MA is seeking a Nike Retail Supervisor to lead a high-volume, fast-paced team and guide customers to the best decisions for their needs. You will work with your team to emphasize customer service and contribute to an exceptional store experience.

The role requires 1 year of retail or consumer service experience, availability for nights and weekends, and the ability to learn about new products and technologies. Nike offers strong benefits and employee programs.

Qualifications

• Must be at least 18 (U.S)
• 1 year of retail or consumer service experience
• Flexibility to work nights, weekends and holidays based on store needs
• Use customer service authentically to ensure customers feel seen and understood in our stores
• Ability to learn and train on the latest products and technologies
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bringing your positive attitude and passion to your teammates and customers every day
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
• Showing up for your teammates by attending store events

Job description

Nike Factory Store in Somerville, MA is seeking a Nike Retail Supervisor to lead a high-volume, fast-paced team and guide customers to the best decisions for their needs. You will work with your team to emphasize customer service and contribute to an exceptional store experience.

The role requires 1 year of retail or consumer service experience, availability for nights and weekends, and the ability to learn about new products and technologies. Nike offers strong benefits and employee programs.