Retail Team Lead — Elevate Customer Experience

Timberland; San Diego (CA); On-site; USD 31,000 - 40,000; Part time

Job summary

Timberland is seeking a Supervisor in San Diego to support the store leadership team, coach associates, and drive a best-in-class customer experience. You will help maximize profitability, foster an inclusive culture, and ensure store standards are met in a fast-paced retail environment.

You should have 1+ years of retail or leadership experience, a high school diploma or equivalent, and comfort with retail software tools.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• High school diploma or equivalent; associate degree preferred.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPI.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.

Skills

Drive results

Coaching & leadership

Communication skills

Adaptability

Retail software tools

MS Word/Excel

Education

High school diploma

Associate degree preferred

Tools

MS Word/Excel

Job description

Timberland is seeking a Supervisor in San Diego to support the store leadership team, coach associates, and drive a best-in-class customer experience. You will help maximize profitability, foster an inclusive culture, and ensure store standards are met in a fast-paced retail environment.

You should have 1+ years of retail or leadership experience, a high school diploma or equivalent, and comfort with retail software tools.