Store Supervisor — Elevate Customer Experience

FashionUnited; Byron Township, Northern (MI, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Timberland is seeking a Supervisor to support the store's leadership team and drive a best-in-class customer experience. You will coach associates, oversee operations, and enhance merchandising while partnering with the Store Manager to maximize profitability and foster an inclusive team culture.

The role suits someone with 1+ years of retail or store leadership experience, strong communication, and a passion for delivering exceptional service. On-site position with competitive hourly pay.

Qualifications

• Strong leadership and coaching skills with a focus on developing teams.
• Proven ability to drive sales and store performance.
• Excellent communication and relationship-building abilities across all levels.
• Experience with stockroom and inventory management.
• Comfortable using retail software tools and basic office apps.

Responsibilities

• Deliver high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to deliver high engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Support stockroom operations by organizing inventory and processing shipments.
• Assist in training and onboarding new team members; provide ongoing feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.

Skills

Retail leadership

Customer engagement

Coaching

Merchandising

Loss prevention

Communication

Inventory management

Education

High school diploma

Associate degree preferred

Tools

POS systems

Spreadsheets

Word processing

Job description

Timberland is seeking a Supervisor to support the store's leadership team and drive a best-in-class customer experience. You will coach associates, oversee operations, and enhance merchandising while partnering with the Store Manager to maximize profitability and foster an inclusive team culture.

The role suits someone with 1+ years of retail or store leadership experience, strong communication, and a passion for delivering exceptional service. On-site position with competitive hourly pay.