Store Supervisor: Lead Teams & Elevate Customer Experience

Vans; Braintree (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical plan

Employee discounts

Discounts on ski passes

Free kayak rentals

Job summary

Timberland is seeking a Store Supervisor to support the leadership team and drive exceptional customer experiences. You will coach and develop associates, supervise daily operations, and ensure product presentation aligns with brand standards.

This role emphasizes achieving sales goals, inventory accuracy, and fostering an inclusive team culture while delivering outstanding service in a fast-paced retail environment.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• Proven ability to drive sales and profit through store teams.
• Strong coaching, motivation, and team-building skills.
• Excellent verbal and written communication across all levels.
• Able to stand and move for extended periods and perform physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement and support the store team in achieving sales goals.
• Supervise daily store operations, including opening/closing, floor coverage, and task delegation.
• Support stockroom operations and ensure timely product flow to the sales floor.
• Assist in training and onboarding new team members with ongoing feedback.
• Maintain visual merchandising standards and ensure inventory integrity.
• Foster an inclusive, collaborative store environment and uphold safety standards.

Skills

Retail leadership

Coaching

Communication

Physical stamina

Retail software tools

Education

High school diploma or equivalent

Associate degree preferred

Tools

Retail software tools

Job description

Timberland is seeking a Store Supervisor to support the leadership team and drive exceptional customer experiences. You will coach and develop associates, supervise daily operations, and ensure product presentation aligns with brand standards.

This role emphasizes achieving sales goals, inventory accuracy, and fostering an inclusive team culture while delivering outstanding service in a fast-paced retail environment.