Retail Supervisor: Lead Teams & Elevate Customer Experience

Vans; Central Valley (NY); On-site; USD 60,596,000 - 90,720,000; Full time

Benefits offered by this job

Ski pass discounts

Free kayak rentals

Employee discounts

Job summary

Timberland in New York is seeking a Supervisor to lead daily store operations, coach the team, and deliver outstanding customer experiences. You will work closely with the store leadership to drive sales, maintain brand standards, and ensure efficient floor management.

The role requires 1+ years in retail or leadership and a high school diploma. Opportunity for growth, with strong emphasis on training, merchandising, and loss prevention in a fast-paced environment.

Qualifications

• :1+ years of retail or store leadership experience.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Store leadership

Customer engagement

Coaching

Merchandising

Stockroom operations

Education

High school diploma or equivalent

Associate degree preferred

Tools

Retail software tools

Microsoft Office

Job description

Timberland in New York is seeking a Supervisor to lead daily store operations, coach the team, and deliver outstanding customer experiences. You will work closely with the store leadership to drive sales, maintain brand standards, and ensure efficient floor management.

The role requires 1+ years in retail or leadership and a high school diploma. Opportunity for growth, with strong emphasis on training, merchandising, and loss prevention in a fast-paced environment.