Store Team Lead – Coaching & Customer Experience

Timberland; New York (NY); On-site; USD 29,000 - 44,000; Full time

Job summary

Timberland is seeking a Supervisor to support the leadership team, coach associates, and ensure outstanding customer experiences across merchandising and store operations. You will work with the Store Manager to maximize profitability, foster an inclusive culture, and drive operational excellence in a fast-paced retail setting.

The role requires 1+ years of retail leadership, a high school diploma (associates preferred), and comfort with retail software tools.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Leadership

Coaching

Communication

Customer service

Team motivation

Problem solving

Education

High school diploma or equivalent

Tools

Retail software tools

Job description

Timberland is seeking a Supervisor to support the leadership team, coach associates, and ensure outstanding customer experiences across merchandising and store operations. You will work with the Store Manager to maximize profitability, foster an inclusive culture, and drive operational excellence in a fast-paced retail setting.

The role requires 1+ years of retail leadership, a high school diploma (associates preferred), and comfort with retail software tools.