Retail Team Lead: Elevate Customer Experience

VF Outdoor; Houston (TX); On-site; USD 24,000 - 33,000; Part time

Job summary

The North Face in Houston, TX is seeking a Supervisor to support the store's leadership team and deliver an exceptional customer experience. You will lead by example, coach and develop associates, supervise daily operations, and ensure merchandising and store standards are met to maximize profitability.

This role suits someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is committed to inclusive teamwork.

Qualifications

• 1+ years of retail or store leadership experience.
• High School Diploma or equivalent.
• Ability to stand and move throughout the store and perform physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.

Skills

drive results

coaching

motivating

team building

communication

flexibility

independence

Education

High School Diploma or equivalent

Job description

The North Face in Houston, TX is seeking a Supervisor to support the store's leadership team and deliver an exceptional customer experience. You will lead by example, coach and develop associates, supervise daily operations, and ensure merchandising and store standards are met to maximize profitability.

This role suits someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is committed to inclusive teamwork.