Retail Team Lead: Elevate Customer Experience

Nike Inc; Grand Rapids (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts (Nike, Converse, &s

401(k) plan eligibility for 20+ hrs/wk

Health savings account eligibility

Tuition reimbursement for full-time/FT

Employee stock purchase plan

Support through EAP (Optum)

Paid time off and holiday pay

Job summary

Nike, Inc. in Grand Rapids, MI is seeking a Retail Supervisor to lead daily store operations and deliver exceptional customer experiences. You’ll coach the team, model Nike service standards, and ensure a welcoming environment that helps customers find their ideal products.

Ideal candidates bring retail or consumer service experience, are 18+, and can work nights, weekends, and holidays as needed. Training on new products and technologies is provided, with emphasis on teamwork and integrity.

Qualifications

• Must be at least 18 years old.
• 1 year of retail or consumer service experience preferred.
• Flexibility to work nights, weekends and holidays based on store needs.
• Ability to learn and train on the latest products and technologies.
• Physical ability to bend, squat, reach, climb and stand for extended periods.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about NIKE products and services to support customer needs.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome and exceed their expectations at every step.
• Operate a cash register, shipping and receiving duties, stock products and build visual displays.
• Attend store events and support teammates as needed.

Skills

Retail experience

Job description

Nike, Inc. in Grand Rapids, MI is seeking a Retail Supervisor to lead daily store operations and deliver exceptional customer experiences. You’ll coach the team, model Nike service standards, and ensure a welcoming environment that helps customers find their ideal products.

Ideal candidates bring retail or consumer service experience, are 18+, and can work nights, weekends, and holidays as needed. Training on new products and technologies is provided, with emphasis on teamwork and integrity.