Nike Retail Lead: Elevate Customer Experience

Nike Inc; Portland (OR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Discounts for you and family up to 50%

Accrued Paid Time Off

401(k) Plan eligibility

Employee Stock Purchase Plan (ESPP)

Tuition Reimbursement up to $5,250 per

Job summary

Nike Stores in Portland is seeking a Retail Supervisor to lead a fast-paced team and deliver exceptional customer service. You are the face of Nike in-store, guiding customers through product selection and store experience with integrity and energy.

Responsibilities include leading by example, managing transactions and stock, and participating in store events to drive sales and customer satisfaction. This full-time role requires flexibility for nights and weekends at Nike Stores.

Qualifications

• 1 year of retail or consumer service experience.
• Must be at least 18 years old (U.S).
• Flexibility to work nights, weekends and holidays.
• Ability to learn and train on the latest products and technologies.
• Use customer service authentically to ensure customers feel seen and understood.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing your positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey.
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness.
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations.
• Showing up for your teammates by attending store events

Skills

Customer service

Retail experience

Flexibility

Product knowledge

Team leadership

Job description

Nike Stores in Portland is seeking a Retail Supervisor to lead a fast-paced team and deliver exceptional customer service. You are the face of Nike in-store, guiding customers through product selection and store experience with integrity and energy.

Responsibilities include leading by example, managing transactions and stock, and participating in store events to drive sales and customer satisfaction. This full-time role requires flexibility for nights and weekends at Nike Stores.