Retail Specialist & Team Lead — Elevate Customer Experience

Nike Inc; Grapevine (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Discounts on Nike products

401(k) Plan

Health benefits eligibility

Tuition Reimbursement

Job summary

Nike Grapevine is seeking a Retail Supervisor to lead a high-volume store team, deliver exceptional customer service, and bring Nike’s Service Principles to life. You’ll be the face of Nike, guiding daily operations and helping customers find their perfect product.

This full-time role requires 18+ and at least 1 year of retail or consumer service experience, with flexibility to work nights, weekends and holidays.

Qualifications

• Must be at least 18 years old.
• 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends and holidays based on store needs.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Lead by example and deliver service in line with Nike's Service Principles to bring the consumer journey to life.
• Make customers feel welcome, care about their needs, and exceed their expectations at every step.
• Operate a cash register, shipping and receiving duties, stocking products, cleaning and building visual displays.
• Attend store events and support teammates as required.

Skills

Retail experience

Customer service

Flexible schedule

Tools

Cash register

Visual displays

Job description

Nike Grapevine is seeking a Retail Supervisor to lead a high-volume store team, deliver exceptional customer service, and bring Nike’s Service Principles to life. You’ll be the face of Nike, guiding daily operations and helping customers find their perfect product.

This full-time role requires 18+ and at least 1 year of retail or consumer service experience, with flexibility to work nights, weekends and holidays.