Retail Team Lead: Customer Experience & Ops

Vans; Byron Township (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Incentive Potential

Job summary

Timberland, a VF Corporation brand, is seeking a Supervisor to support the store's leadership team and drive exceptional customer experience. You will coach and develop associates, supervise daily store operations, and help maximize profitability while upholding visual standards.

This role is ideal for someone with 1+ years of retail leadership, strong communication, and a passion for engaging with customers in a fast-paced environment.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Capable of standing and moving throughout the store and performing physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures and floor coverage.
• Support stockroom operations by organizing inventory and processing shipments.

Skills

Retail leadership

Coaching

Customer engagement

Communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

Retail software tools

Job description

Timberland, a VF Corporation brand, is seeking a Supervisor to support the store's leadership team and drive exceptional customer experience. You will coach and develop associates, supervise daily store operations, and help maximize profitability while upholding visual standards.

This role is ideal for someone with 1+ years of retail leadership, strong communication, and a passion for engaging with customers in a fast-paced environment.