Retail Team Lead - Drive Sales & Customer Experience

Gap; Worcester (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan with company match

Employee stock purchase plan

Medical, dental, vision, life

Job summary

Gap Worcester is seeking an Assistant Manager to set the tone for the store and lead the team in delivering a best-in-class customer experience. You will drive profitable sales through customer operations, merchandising and talent development, working with the General Manager to execute store strategy.

You will coach Leads, Experts and Brand Associates to build a high-performing team while embracing omni‑channel and community involvement.

Qualifications

• Minimum 1–3 years of retail management experience.
• Strong communication with customers and team.
• Able to lead and coach a fast-paced store team.

Responsibilities

• Drive store sales and profitability through customer and product operations.
• Recruit, hire and develop Brand Associates and Experts.
• Own assigned area of responsibility and improve productivity.
• Execute store strategy with GM and AGM guidance.
• Lead Service Leader duties and maintain SOPs.
• Represent the brand and monitor competition and retail landscape.
• Promote community involvement and omni‑channel experience.
• Ensure compliance standards are met and schedule flexibility.

Skills

Retail management

Communication

Customer service

Leadership

Metrics driven

Education

High school diploma

Job description

Gap Worcester is seeking an Assistant Manager to set the tone for the store and lead the team in delivering a best-in-class customer experience. You will drive profitable sales through customer operations, merchandising and talent development, working with the General Manager to execute store strategy.

You will coach Leads, Experts and Brand Associates to build a high-performing team while embracing omni‑channel and community involvement.