Retail Team Lead — Customer Experience & Ops

Gap

Chandler (AZ)

On-site

USD 32,000 - 38,000

Part time

2 days ago

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Benefits offered by this job

Merchandise discount

Competitive PTO

Volunteer hours

401(k) with match

Employee stock purchase

Medical, dental, vision, life

Job summary

Gap is seeking team members to support the store leadership and deliver a best-in-class customer experience. You will educate customers about loyalty programs, role model selling behaviors, and work to ensure tasks are completed efficiently.

You will collaborate with colleagues on opening, closing, and omni-channel processes, while maintaining compliance and a positive work environment.

Qualifications

Customer service experience and ability to educate customers about loyalty programs.
Ability to role model selling behaviors and deliver a best-in-class customer experience.
Flexible schedule including holidays, evenings, weekends, and overnight shifts.

Responsibilities

Treat customers and employees with respect and contribute to a positive work environment.
Educate customers about loyalty programs and store offerings.
Demonstrate expert knowledge of brand selling behaviors with each customer.
Support store leadership during non-peak hours with customers as the priority.
Collaborate with employees to complete tasks promptly and efficiently.
Build product lifecycle expertise and support opening/closing checklists.
Leverage omni-channel to deliver a frictionless customer experience.
Ensure compliance standards are met.