Retail Team Lead — Drive Sales & Customer Experience

Bath & Body Works; Grove City (Mercer County); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

DailyPay

Tuition assistance

40% merchandise discount

Employee assistance program

Job summary

Bath & Body Works in Grove City, PA seeks a Key Holder to support sales execution and store operations. You will lead on-duty, coach teammates, and ensure outstanding customer experiences with strong product knowledge. You’ll set daily goals, assist with openings/closings, and help drive the brand’s feel-good guest service.

You should be available for varied shifts, demonstrate leadership, and uphold policies, safety standards, and company values in a fast-paced retail setting.

Qualifications

• Customer-first retail mindset and ability to drive sales.
• Experience leading teams and coaching associates.
• Strong communication and interpersonal skills.

Responsibilities

• Lead store operations as delegated by the Store Manager.
• Provide performance feedback to teammates and managers.
• Deliver exceptional in-store customer experiences with strong product knowledge.
• Display knowledge of policies, store strategies, and brand values.
• Set daily goals and direct the team during shifts.
• Perform opening/closing routines and process cash/receipts.
• Build connections with customers through needs discovery and recommendations.
• Safely manage floorset, visuals, and marketing placement.

Skills

Customer-focused selling

Leadership

Communication

Coaching

Education

High school diploma

Job description

Bath & Body Works in Grove City, PA seeks a Key Holder to support sales execution and store operations. You will lead on-duty, coach teammates, and ensure outstanding customer experiences with strong product knowledge. You’ll set daily goals, assist with openings/closings, and help drive the brand’s feel-good guest service.

You should be available for varied shifts, demonstrate leadership, and uphold policies, safety standards, and company values in a fast-paced retail setting.