Retail Key Holder & Customer Experience Lead

Bath & Body Works; Dayton (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

DailyPay

Tuition reimbursement with Guild

Tuition scholarships

Medical, dental, vision coverage

Employee Assistance Program (EAP)

Paid time off

Paid parental leave

Family building benefits

40% merchandise discount

Job summary

Bath & Body Works is seeking a Key Holder in Dayton, OH to support sales execution and store operations. You will lead as a Manager on Duty when scheduled, coach associates, and deliver outstanding customer experiences with strong product knowledge.

The role emphasizes driving daily operations, shaping the day’s goals, and ensuring safety and policy adherence while maintaining brand standards and store presentation.

Qualifications

• Experience in a fast-paced retail environment with a customer-first approach.
• Ability to coach and provide in-the-moment feedback to associates.
• Strong communication skills and adaptability to changing conditions.

Responsibilities

• Lead as Manager on Duty when scheduled to address customer experience and operations.
• Provide performance feedback and recommendations to managers.
• Model selling behaviors and product knowledge to create exceptional in-store experiences.
• Demonstrate knowledge of product, policies, and store strategies.
• Set daily shift direction and goals for the team.
• Execute opening/closing routines including cash handling and receipts.
• Build genuine connections with customers through needs discovery and recommendations.
• Assist with floorset, visual presentation, and marketing placement.
• Maintain safety, cleanliness, and adherence to company policies.

Skills

Customer-first mindset

Customer-focused selling

Sales and customer experience

Operational results

Effective communication

Coaching and feedback

De-escalation

Flexibility for peak days

Education

High school diploma / GED / relevant experience

Job description

Bath & Body Works is seeking a Key Holder in Dayton, OH to support sales execution and store operations. You will lead as a Manager on Duty when scheduled, coach associates, and deliver outstanding customer experiences with strong product knowledge.

The role emphasizes driving daily operations, shaping the day’s goals, and ensuring safety and policy adherence while maintaining brand standards and store presentation.