Retail Team Lead - Donated Goods Ops

Goodwill Industries of Houston; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Goodwill Houston is seeking a Retail Team Lead to help manage daily store operations and the donation area under the Store Manager. You will supervise a team, ensure smooth customer service, and uphold company policies in a fast-paced environment.

This role requires reliability, strong communication, and the ability to oversee cash handling, scheduling, and product rotation, while maintaining safety and loss prevention standards.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of retail sales experience preferred.
• Management/Supervisor experience with 1+ year preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Flexible schedule including holidays, evenings, overnights, and weekends.
• Reliable transportation required.

Responsibilities

• Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening/closing and all day-to-day store operations.
• Manage and influence the team by communicating clear company goals daily, weekly, and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Help ensure the timeliness of proper apparel and hard goods rotation according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Performs other duties as assigned by Management.

Skills

Retail leadership

Customer service

Cash handling

Team supervision

Time management

Education

High school diploma or equivalent

1–2 years retail sales experience

Job description

Goodwill Houston is seeking a Retail Team Lead to help manage daily store operations and the donation area under the Store Manager. You will supervise a team, ensure smooth customer service, and uphold company policies in a fast-paced environment.

This role requires reliability, strong communication, and the ability to oversee cash handling, scheduling, and product rotation, while maintaining safety and loss prevention standards.