Retail Team Lead: Donated Goods Champion

Goodwill Industries of Houston; La Porte (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Goodwill Industries of Houston is seeking a Retail Team Lead to manage daily store operations, donor flow, and customer service under the Store Manager. You will empower Team Members, ensure accurate transactions, and uphold GWH policies in a fast-paced environment.

This role requires flexibility around holidays, evenings, and weekends, plus strong organizational skills and reliability to maintain safety and efficiency across the Donated Goods Program.

Qualifications

• High school diploma or equivalent is preferred.
• 1–2 years of retail sales experience is preferred.
• 1+ year of supervisory/management experience is preferred.

Responsibilities

• Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening/closing and all day-to-day store operations.
• Manage and influence the team by communicating clear company goals daily, weekly, and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Help ensure the timeliness of proper apparel and hard goods rotation according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Performs other duties as assigned by Management.

Skills

Retail sales experience

Management/Supervisor experience

Basic computer skills

Time management

Organizational skills

Communication

Flexible schedule

Reliable transportation

Education

High school diploma or equivalent

Job description

Goodwill Industries of Houston is seeking a Retail Team Lead to manage daily store operations, donor flow, and customer service under the Store Manager. You will empower Team Members, ensure accurate transactions, and uphold GWH policies in a fast-paced environment.

This role requires flexibility around holidays, evenings, and weekends, plus strong organizational skills and reliability to maintain safety and efficiency across the Donated Goods Program.