Retail Team Lead — Develop Talent & Delight Customers

Bath & Body Works; Happy Valley (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

401k with company match

Employee Assistance Program

Paid time off

Tuition reimbursement

Job summary

Bath & Body Works in Happy Valley, OR is seeking a Store Supervisor to partner with the Store Manager to develop associates and deliver exceptional customer experiences.

The role focuses on coaching, daily operations, and driving sales while upholding brand standards. Ideal candidates have prior supervisory retail experience, strong communication, and flexibility for varied shifts, including weekends and holidays.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.

Skills

Supervisory experience

Customer focus

Communication

De-escalation

Education

High school diploma or GED

Job description

Bath & Body Works in Happy Valley, OR is seeking a Store Supervisor to partner with the Store Manager to develop associates and deliver exceptional customer experiences.

The role focuses on coaching, daily operations, and driving sales while upholding brand standards. Ideal candidates have prior supervisory retail experience, strong communication, and flexibility for varied shifts, including weekends and holidays.