Retail Team Lead: Customer Service & Store Ops

Goodwill Industries Of Central Texas; Manor (TX); On-site; USD 23,000 - 26,000; Full time

Job summary

Goodwill Industries Of Central Texas in Manor, TX is seeking a Retail Team Lead to assist management in daily store operations, including customer service, cash handling, merchandising, and inventory control. The role involves coaching and training team members, ensuring compliance with policies, resolving customer concerns, and coordinating open/close duties.

Requires at least 1 year of supervisory experience and strong English communication.

Qualifications

• 1 year of supervisory or lead experience is required.

Responsibilities

• Assist the store management team with the overall operation of the retail store when scheduled or assigned.
• Resolve customer complaints in a fair and impartial manner, referring unsettled disputes to the store manager.
• Coach and train associates on their assigned team as a subject matter expert.

Skills

Supervisory experience

English communication

Keyholder responsibilities

Flexible schedule

Job description

Goodwill Industries Of Central Texas in Manor, TX is seeking a Retail Team Lead to assist management in daily store operations, including customer service, cash handling, merchandising, and inventory control. The role involves coaching and training team members, ensuring compliance with policies, resolving customer concerns, and coordinating open/close duties.

Requires at least 1 year of supervisory experience and strong English communication.