Retail Team Lead - Flexible Schedule & Coaching

Goodwill Industries Of Central Texas; Hutto (TX); On-site; USD 23,000 - 26,000; Full time

Job summary

Goodwill Central Texas in Hutto, TX is seeking a Retail Team Lead to assist management in the operation of the store, including customer service, recordkeeping, cash management, merchandising, production, and inventory control.

You will lead the retail sales floor and back-room teams, coach associates, ensure compliance with company policies, resolve customer complaints, and support opening/closing, with a flexible schedule.

Qualifications

• At least 1 year of supervisory or team-lead experience.
• Flexible schedule to support store opening, production and closing.
• Ability to communicate effectively in English with customers and staff.
• Keyholder responsibilities for opening/closing securing the store.

Responsibilities

• Assist the store management team with the overall operation of the retail store when scheduled or assigned.
• Ensure compliance with all GCT policies, including reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
• Coach and train associates on their assigned team as a subject matter expert.

Skills

Supervisory experience

Flexible schedule

English communication

Keyholder duties

Job description

Goodwill Central Texas in Hutto, TX is seeking a Retail Team Lead to assist management in the operation of the store, including customer service, recordkeeping, cash management, merchandising, production, and inventory control.

You will lead the retail sales floor and back-room teams, coach associates, ensure compliance with company policies, resolve customer complaints, and support opening/closing, with a flexible schedule.