Retail Team Lead: Customer Service & Store Operations

Paycom; Athens (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Goodwill of South Central Ohio is seeking a Team Lead in Athens, OH to oversee store operations and lead a team in daily tasks. The role includes customer service excellence, cash handling, and ensuring adherence to store policies.

The position requires managing multiple duties and maintaining a welcoming store environment. The Team Lead will assist in donations, stocking, and coordinating with management while using Paycom for timekeeping.

Qualifications

• 2+ years of experience in retail store management or related field.

Responsibilities

• Operate cash register per Goodwill of South Central Ohio policies.
• Provide excellent customer service and greet customers; enforce 3-foot rule.
• Handle monetary transactions with adherence to policies; provide receipts.
• Assist in collection of donations and stock wares/textiles as directed.
• Clock in/out in Paycom for scheduled shifts.
• Maintain store appearance and assist in production, tracking and stocking of wares.

Skills

People management

Team player

Independence

Stress management

Job description

Goodwill of South Central Ohio is seeking a Team Lead in Athens, OH to oversee store operations and lead a team in daily tasks. The role includes customer service excellence, cash handling, and ensuring adherence to store policies.

The position requires managing multiple duties and maintaining a welcoming store environment. The Team Lead will assist in donations, stocking, and coordinating with management while using Paycom for timekeeping.