Retail Team Leader: Lead, Coach, and Drive Store Success

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Ohio Valley Goodwill Industries in Cincinnati, OH is seeking a Retail Team Leader to drive store success, deliver exceptional customer experiences, and develop team members while partnering with store leadership for smooth daily operations.

The starting pay is $14.00 per hour. 1+ year of retail leadership, strong customer service, and the ability to motivate and coach a team are required. This mission-driven employer supports community impact and growth through leadership development.

Qualifications

• Previous retail leadership or supervisory experience (1+ year preferred).
• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Effective communication skills in English.
• Flexibility to work opening, production, and closing shifts.

Responsibilities

• Support the Retail Store Manager in overseeing daily store operations
• Deliver outstanding customer service and resolve customer concerns professionally
• Coach, train, and develop retail associates to maximize performance
• Provide leadership, guidance, and feedback to team members
• Help maintain a safe, productive, and welcoming store environment
• Monitor sales transactions and ensure proper cash-handling procedures are followed
• Address escalated customer and operational issues
• Ensure accurate pricing, quality standards, and merchandising execution
• Support inventory management and production processes
• Drive team productivity and achievement of store goals
• Ensure compliance with company policies and procedures

Skills

Retail leadership

Customer service

Team development

English communication

Job description

Ohio Valley Goodwill Industries in Cincinnati, OH is seeking a Retail Team Leader to drive store success, deliver exceptional customer experiences, and develop team members while partnering with store leadership for smooth daily operations.

The starting pay is $14.00 per hour. 1+ year of retail leadership, strong customer service, and the ability to motivate and coach a team are required. This mission-driven employer supports community impact and growth through leadership development.