Retail Team Leader: Lead, Grow, and Make a Difference

Cincinnatigoodwill; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader in Cincinnati, OH, to drive store success and deliver exceptional customer experiences. You will develop team members and partner with store leadership to ensure smooth daily operations while motivating staff to meet sales and production goals.

The role emphasizes leadership, training, and maintaining a safe, welcoming environment with strong cash handling and customer service skills.

Qualifications

• 1+ year of retail leadership or supervisory experience.
• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Effective communication in English.
• Flexible to opening, production, and closing shifts.

Responsibilities

• Support the Retail Store Manager in overseeing daily store operations.
• Deliver outstanding customer service and resolve customer concerns professionally.
• Coach, train, and develop retail associates to maximize performance.
• Provide leadership, guidance, and feedback to team members.
• Help maintain a safe, productive, and welcoming store environment.
• Monitor sales transactions and ensure proper cash-handling procedures are followed.
• Address escalated customer and operational issues.
• Ensure accurate pricing, quality standards, and merchandising execution.
• Support inventory management and production processes.
• Drive team productivity and achievement of store goals.
• Ensure compliance with company policies and procedures.

Skills

Retail leadership

Customer service

Problem solving

Team motivation

Communication in English

Shifts flexibility

Job description

Ohio Valley Goodwill Industries is seeking a Retail Team Leader in Cincinnati, OH, to drive store success and deliver exceptional customer experiences. You will develop team members and partner with store leadership to ensure smooth daily operations while motivating staff to meet sales and production goals.

The role emphasizes leadership, training, and maintaining a safe, welcoming environment with strong cash handling and customer service skills.