Retail Team Leader: Lead, Grow, and Make a Difference

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Cincinnati (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Career growth

Leadership development

Meaningful work

Supportive team

Community impact

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader for our Cincinnati store. In this leadership role, you will supervise daily operations, drive sales, and develop team members while delivering exceptional customer experiences.

Starting pay is $14.00 per hour. This full-time position offers growth opportunities and a mission-driven environment that supports the community and individuals with disabilities.

Qualifications

• Previous retail leadership or supervisory experience (1+ year preferred).
• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Effective communication skills in English.
• Flexibility to work opening, production, and closing shifts.

Responsibilities

• Support the Retail Store Manager in overseeing daily store operations.
• Deliver outstanding customer service and resolve concerns professionally.
• Coach, train, and develop retail associates to maximize performance.
• Provide leadership, guidance, and feedback to team members.
• Help maintain a safe, productive, and welcoming store environment.
• Monitor sales transactions and ensure proper cash-handling procedures are followed.
• Address escalated customer and operational issues.
• Ensure accurate pricing, quality standards, and merchandising execution.
• Support inventory management and production processes.
• Drive team productivity and achievement of store goals.
• Ensure compliance with company policies and procedures.

Skills

Retail leadership

Customer service

Communication

Coaching

Job description

Ohio Valley Goodwill Industries is seeking a Retail Team Leader for our Cincinnati store. In this leadership role, you will supervise daily operations, drive sales, and develop team members while delivering exceptional customer experiences.

Starting pay is $14.00 per hour. This full-time position offers growth opportunities and a mission-driven environment that supports the community and individuals with disabilities.