Retail Team Lead: Customer Experience & Store Ops

VF Corp.; Town of Riverhead (NY); Hybride; USD 29 000 - 41 000; Temps partiel

Avantages offerts par ce poste

Incentive plan

Part-time role

VF benefits overview

Résumé du poste

Timberland in Riverhead, NY is seeking a Supervisor to support the store leadership team and drive exceptional customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

Work closely with the Store Manager to maximize profitability, foster an inclusive culture, and contribute to store success. The role is ideal for candidates with 1+ year retail leadership and a passion for service.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong verbal and written communication skills with the ability to influence across all levels.

Responsabilités

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through Authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.

Connaissances

Retail leadership

Coaching

Communication

Customer service

Sales goals

Formation

High school diploma or equivalent

Associates degree preferred

Outils

Retail software tools

Description du poste

Timberland in Riverhead, NY is seeking a Supervisor to support the store leadership team and drive exceptional customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

Work closely with the Store Manager to maximize profitability, foster an inclusive culture, and contribute to store success. The role is ideal for candidates with 1+ year retail leadership and a passion for service.