Retail Store Supervisor — Lead Team & Customer Experience

The North Face; Allen (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Timberland is seeking a Supervisor to lead store operations, coach frontline teams, and drive an exceptional customer experience. You will partner with the Store Manager to optimize sales, merchandising, and daily procedures in a fast-paced retail setting.

Ideal candidates bring 1+ years in retail leadership, strong communication, and a passion for delivering top-notch service. The role emphasizes inclusive culture, operational excellence, and community engagement within a VF Corporation

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks.

Responsibilities

• Lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.
• Collaborate with Store Manager to maximize store profitability and foster an inclusive team culture.
• Monitor progress against KPIs to achieve sales goals and individual targets.
• Model selling behaviors and maintain a consumer-centric mindset through authentic customer interactions.
• Supervise daily store operations including opening/closing, floor coverage, and task delegation.
• Support stockroom operations: organize inventory, process shipments, ensure timely product flow.
• Assist in training and onboarding new team members with ongoing feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity via proper shipping, receiving, and loss prevention practices.
• Engage with local communities and events to promote brand presence.
• Uphold company policies, safety standards, and store procedures.

Skills

Store leadership

Customer engagement

Merchandising

Inventory management

Training and coaching

Loss prevention

Visual merchandising

Store operations

Education

High school diploma

Associate degree preferred

Job description

Timberland is seeking a Supervisor to lead store operations, coach frontline teams, and drive an exceptional customer experience. You will partner with the Store Manager to optimize sales, merchandising, and daily procedures in a fast-paced retail setting.

Ideal candidates bring 1+ years in retail leadership, strong communication, and a passion for delivering top-notch service. The role emphasizes inclusive culture, operational excellence, and community engagement within a VF Corporation