Retail Store Supervisor & People Coach

Timberland; Braintree (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Timberland is hiring for a Supervisor to support the store’s leadership team and drive an best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

Partner with store leadership to maximize profitability and foster an inclusive team culture. This role suits someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering

Qualifications

• Foundational store leadership experience in a fast-paced, customer-focused environment.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Comfortable working in a dynamic retail environment and managing shifting priorities.
• Ability to stand and move throughout the store for extended periods and perform physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.

Skills

Customer engagement

Coaching

Leadership

Communication

Store operations

Merchandising

Inventory management

Education

High school diploma or equivalent

Associate degree preferred

Tools

Word processing

Spreadsheets

Retail software tools

Job description

Timberland is hiring for a Supervisor to support the store’s leadership team and drive an best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

Partner with store leadership to maximize profitability and foster an inclusive team culture. This role suits someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering