Retail Team Lead: Customer Experience & Store Ops

Rack Room Shoes; Gretna (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead in Gretna, NE to assist in supervising and managing all day-to-day store operations while ensuring 100% compliance with company policies. The role provides leadership and training to staff, and steps in when Store Manager or Assistant Manager are unavailable.

The Team Lead will strive to meet and exceed sales, service and operational objectives, guiding staff to deliver a consistent, positive customer experience and maintain proper standards across POS,

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
• Sales, Discounts and Refunds
• Loyalty
• Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to shipping and receiving, price management, singles, damaged merchandise, conducting a physical inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to scheduling, payroll budget compliance, time & attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to utilization of training tools and reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets
• Work towards a complete understanding of managing all day to day operations.

Job description

Rack Room Shoes is seeking a Team Lead in Gretna, NE to assist in supervising and managing all day-to-day store operations while ensuring 100% compliance with company policies. The role provides leadership and training to staff, and steps in when Store Manager or Assistant Manager are unavailable.

The Team Lead will strive to meet and exceed sales, service and operational objectives, guiding staff to deliver a consistent, positive customer experience and maintain proper standards across POS,