Retail Team Lead: Customer Experience & Store Ops

Five Below; Columbus (OH); On-site; USD 14,000 - 18,000; Full time

Job summary

Five Below is hiring for a supervisory role at our Columbus store to ensure top-tier customer service and smooth daily operations. You will oversee associates, train staff on the BEST checkout experience, and manage stock, security, and opening/closing routines.

Successful candidates will have a high school diploma, at least one year of management experience, and strong communication and multitasking skills. Flexibility for varied shifts is required.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Wows the customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring a fast, friendly checkout experience.
• Oversee the daily activities of store associates and ensure they perform duties effectively.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, and customer service.

Skills

Leadership

Customer service

Communication

Problem solving

Multi-tasking

Education

High School diploma

College experience preferred

Job description

Five Below is hiring for a supervisory role at our Columbus store to ensure top-tier customer service and smooth daily operations. You will oversee associates, train staff on the BEST checkout experience, and manage stock, security, and opening/closing routines.

Successful candidates will have a high school diploma, at least one year of management experience, and strong communication and multitasking skills. Flexibility for varied shifts is required.