Store Ops Lead & Customer Experience Coach

Five Below Inc; Mentor (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health coverage

Employee discounts

Flexible schedule

Job summary

Five Below in Mentor, OH is seeking an energetic assistant manager with a strong customer service background to lead daily store operations and supervise crew members. You will train staff, oversee stock, and ensure a fast, friendly checkout experience for every guest.

Responsibilities include opening/closing the store, cash handling, and enforcing policies. You will collaborate with the leadership team to drive sales while controlling costs and maintaining a safe, engaging store environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Leadership

Customer service

Communication

Multi-tasking

Creativity

Stress management

Education

High School Graduate or equivalent

Job description

Five Below in Mentor, OH is seeking an energetic assistant manager with a strong customer service background to lead daily store operations and supervise crew members. You will train staff, oversee stock, and ensure a fast, friendly checkout experience for every guest.

Responsibilities include opening/closing the store, cash handling, and enforcing policies. You will collaborate with the leadership team to drive sales while controlling costs and maintaining a safe, engaging store environment.