Retail Team Lead: Customer Experience & Store Operations

tmobile; Duncan (OK); On-site; USD 43,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate Manager to partner with the Store Manager to lead and develop the store team, driving T-Mobile’s goals of customer love and Mobile Expert success.

You will coach Mobile Experts, manage store operations, stay current on products and promotions, and align team performance with monthly success metrics. A path to leadership and ongoing development is provided within a supportive environment.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or sales experience, retail environment preferred.
• Strong communication, leadership and store operations skills required.

Responsibilities

• Infuse Mobile Experts with a passion for serving customers and ensure a delightful in-store experience.
• Meet customer needs and simplify processes to build customer confidence.
• Observe and coach Mobile Experts’ customer interactions for development and training.
• Manage customer wait times and stay current on products, services and promotions.
• Lead by example, stay updated on products, services and leadership best practices.
• Maintain store environment, adhere to visual standards, and execute procedures.
• Ensure teams are knowledgeable about store systems and communications.
• Contribute to achieving financial results and managing store expenses.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate Manager to partner with the Store Manager to lead and develop the store team, driving T-Mobile’s goals of customer love and Mobile Expert success.

You will coach Mobile Experts, manage store operations, stay current on products and promotions, and align team performance with monthly success metrics. A path to leadership and ongoing development is provided within a supportive environment.