Retail Team Lead: Customer Experience & Sales

Boot Barn; Fredericksburg (VA); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Competitive hourly rate

Sales incentives and monthly store 0bn

Merchandise discount 50% off Exclusive

Merchandise discount 40% off third‑par

Paid Time Off

Medical, Dental, Vision and Life Insur

401(k) plan with company matching

Flexible schedules

Growth opportunities

Job summary

Boot Barn is hiring a Part-time Key Holder to engage customers and support store leadership. You will help deliver a welcoming shopping experience, deepen product knowledge, and drive sales metrics at the register and on the floor.

This role emphasizes teamwork, flexibility, and adherence to company policies while supporting merchandising, promotions, and daily operations. Competitive pay, discounts, benefits, and growth opportunities are available as part of Boot Barn Partners.

Qualifications

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management and organization skills.
• Availability to work nights, weekends and holidays.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Retail sales

Leadership

Communication

Time management

Organization

Flexibility

Job description

Boot Barn is hiring a Part-time Key Holder to engage customers and support store leadership. You will help deliver a welcoming shopping experience, deepen product knowledge, and drive sales metrics at the register and on the floor.

This role emphasizes teamwork, flexibility, and adherence to company policies while supporting merchandising, promotions, and daily operations. Competitive pay, discounts, benefits, and growth opportunities are available as part of Boot Barn Partners.