Retail Team Lead – Customer Experience & Sales

Gap; Lakewood (CO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan with company match

Employee stock purchase plan

Medical, dental, vision, and life保险

See more benefits

Job summary

Gap is seeking a store team member to support leadership and deliver a best-in-class customer experience on the sales floor. You will model selling behaviors, educate customers about loyalty programs, and collaborate with colleagues to ensure tasks are completed efficiently while maintaining a positive environment.

The role emphasizes flexibility, the ability to work during holidays, evenings, overnights, and weekends, and the capacity to move across the floor, stockroom, and office while

Qualifications

• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Technology usage

Flexibility

Physical fitness

Job description

Gap is seeking a store team member to support leadership and deliver a best-in-class customer experience on the sales floor. You will model selling behaviors, educate customers about loyalty programs, and collaborate with colleagues to ensure tasks are completed efficiently while maintaining a positive environment.

The role emphasizes flexibility, the ability to work during holidays, evenings, overnights, and weekends, and the capacity to move across the floor, stockroom, and office while