Retail Product Operations Lead

Gap; Oceanside (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan with match

Employee stock purchase plan

Medical insurance

Job summary

Gap is seeking a dynamic store team member to support leadership and deliver a best-in-class customer experience. You will model selling behaviors, lead processes, and collaborate with leadership to maintain productivity and achieve store goals.

You will support opening/closing tasks, leverage omni-channel tools, and ensure compliance standards are met while delivering friendly service to customers and colleagues alike.

Qualifications

• Embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors.
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Demonstrate interest and initiative towards continuous improvement and growth.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Flexibility

Tech proficiency

Teamwork

Job description

Gap is seeking a dynamic store team member to support leadership and deliver a best-in-class customer experience. You will model selling behaviors, lead processes, and collaborate with leadership to maintain productivity and achieve store goals.

You will support opening/closing tasks, leverage omni-channel tools, and ensure compliance standards are met while delivering friendly service to customers and colleagues alike.