Retail Team Lead — Drive Sales & Customer Excellence

T-Mobile; Clarksville (IN); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Free money coaches

Monthly/quarterly incentives

Medical

Dental

Vision insurance

Flexible spending account

Paid time off and holidays

Paid parental and family leave

Tuition assistance

College coaching

Disability insurance

AD&D coverage

Life insurance

Job summary

T-Mobile USA, Inc. is seeking a Store Manager—Sales Leadership to guide a retail team in delivering customer-focused service and sales outcomes. You will coach staff, train on product knowledge, and manage store operations to drive performance.

In this role, you will lead by example, monitor expenses and inventory, and stay current on products while ensuring exceptional customer experience. This position offers competitive base pay and a comprehensive Total Rewards package.

Qualifications

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)
• Change Agility is Required
• Change Management Coaching is Required
• Coaching is Required
• Coaching Conversations are Required
• Communication is Required
• Customer Engagement is Required
• Customer Service is Required
• Engaging People is Required
• Escalation Resolution is Required
• Leadership is Required
• Performance Monitoring is Required
• Product Knowledge is Required
• Sales is Required
• Sales Performance Coaching is Required
• Talent Development is Required
• Team Coaching is Required
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store Manager—Sales Leadership to guide a retail team in delivering customer-focused service and sales outcomes. You will coach staff, train on product knowledge, and manage store operations to drive performance.

In this role, you will lead by example, monitor expenses and inventory, and stay current on products while ensuring exceptional customer experience. This position offers competitive base pay and a comprehensive Total Rewards package.