Retail Team Lead - Customer Experience & Operations

The TJX Companies, Inc.; Virginia; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health/dental/vision insurance

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a Manager on Duty to help create a positive shopping environment at our United States locations. You will oversee store operations, coach Associates, and ensure adherence to policies while maintaining safety and efficiency.

This role requires strong communication and leadership in a fast-paced retail setting. Responsibilities include managing coverage, coaching teams, and partnering with management on training needs.

Qualifications

• 1 year retail experience and at least 6 months in a leadership role.
• Able to work nights and weekends.
• Strong communication and organizational skills.
• Ability to coach and delegate to multiple associates.
• Knowledge of store merchandise flow and standard software.

Responsibilities

• Creates a positive internal and external customer experience.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures opening/closing procedures are executed according to company guidelines.
• Provides coaching and feedback to Associates and addresses performance gaps.
• Partners with Management on Associate training needs to increase effectiveness.

Skills

Leadership

Coaching

Communication

Multi-tasking

Problem solving

Team player

Job description

The TJX Companies, Inc. is seeking a Manager on Duty to help create a positive shopping environment at our United States locations. You will oversee store operations, coach Associates, and ensure adherence to policies while maintaining safety and efficiency.

This role requires strong communication and leadership in a fast-paced retail setting. Responsibilities include managing coverage, coaching teams, and partnering with management on training needs.