Retail Team Lead: Customer Experience & Growth

vfc; Tulalip Bay (WA); On-site; USD 30,000 - 45,000; Part time

Job summary

The North Face is seeking a dynamic Supervisor to lead a store team and deliver exceptional customer experiences in a fast-paced retail setting. You will partner with store leadership to coach associates, manage daily operations, and ensure merchandising and inventory flow align with brand standards.

Ideal candidates bring 1+ years of retail leadership, strong communication skills, and a proven ability to drive sales while maintaining a positive, inclusive store culture.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Ability to drive results through store teams and exceed sales and profit goals.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Support stockroom operations and ensure timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.

Skills

Customer engagement

Coaching

Team leadership

Communication skills

Education

High School Diploma or Equivalent

Tools

Retail software tools

Job description

The North Face is seeking a dynamic Supervisor to lead a store team and deliver exceptional customer experiences in a fast-paced retail setting. You will partner with store leadership to coach associates, manage daily operations, and ensure merchandising and inventory flow align with brand standards.

Ideal candidates bring 1+ years of retail leadership, strong communication skills, and a proven ability to drive sales while maintaining a positive, inclusive store culture.