Retail Team Lead — Customer Experience & Growth

The North Face; Woodstock (GA); On-site; USD 24,000 - 33,000; Full time

Job summary

The North Face in Woodstock, GA is seeking a Supervisor to support the store's leadership team and drive a best-in-class customer experience. You will coach associates, manage daily operations, help achieve sales goals, and ensure brand standards.

This fast-paced retail role requires 1+ years of leadership in retail, a high school diploma, strong communication, and the ability to stand for long periods. The position offers a competitive hourly wage and incentive opportunities.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred; hands-on achievements valued.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a dynamic retail environment.
• Capable of working independently and managing shifting priorities.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Customer engagement

Coaching & mentoring

Communication

Retail software tools

Word processing

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Job description

The North Face in Woodstock, GA is seeking a Supervisor to support the store's leadership team and drive a best-in-class customer experience. You will coach associates, manage daily operations, help achieve sales goals, and ensure brand standards.

This fast-paced retail role requires 1+ years of leadership in retail, a high school diploma, strong communication, and the ability to stand for long periods. The position offers a competitive hourly wage and incentive opportunities.