Retail Team Lead — Customer Experience & Growth

VF Corp.; Buffalo (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

The North Face, a VF Company, is seeking a Supervisor to lead a team of brand associates and deliver a best-in-class customer experience aligned with our brand purpose and values. You will partner with the Store Manager to maximize profitability through engagement, merchandising, and operations.

In this role you will coach staff, supervise floor coverage, train on customer engagement and company programs, and support loss prevention and store audits.

Qualifications

• 1+ years of store management experience in a fast-paced, highly engaging retail environment.
• Proven ability to meet and exceed sales results.
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
• Excellent communication skills, both verbal and written.
• Ability to prioritize tasks in a fast-paced store environment.
• Proven ability to meet business goals by driving results through store team.
• Willingness and desire to learn and to share knowledge of products, local community, experiences and activities relevant to the store’s customer base.
• Ability and desire to provide a highly engaging customer experience through individual service, conversation and relationship building.
• Excellent decision-making ability in a fast-paced environment.
• Detail orientated
• Proficient computer skills including word processing, spreadsheets, and software programs

Responsibilities

• Coach and develop staff to exceed individual and store productivity goals.
• Engage customers in conversation around The North Face products, activities and local community events.
• Supervise floor coverage and activities, including opening and closing store as scheduled.
• In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures.
• Support the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reporting.
• Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies; ensures merchandise on selling floor is replenished appropriately.
• Partner with the Store Manager to ensure compliance and adherence to policies and procedures, standards and practices, and company directives.
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others

Skills

Store management

Sales performance

Flexible schedule

Communication skills

Prioritization

Staff development

Customer engagement

Decision making

Attention to detail

Computer skills

Education

High School Diploma or GED

Job description

The North Face, a VF Company, is seeking a Supervisor to lead a team of brand associates and deliver a best-in-class customer experience aligned with our brand purpose and values. You will partner with the Store Manager to maximize profitability through engagement, merchandising, and operations.

In this role you will coach staff, supervise floor coverage, train on customer engagement and company programs, and support loss prevention and store audits.