Retail Team Lead & Customer Experience Coach

T-Mobile; Chesterfield Township (OH); On-site; USD 43,000 - 100,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Discounts on mobile service

Job summary

T-Mobile is seeking a Store Leader to guide the retail team in delivering exceptional customer service and hitting sales targets at our location in the United States. The role emphasizes coaching, product knowledge, and adherence to store procedures to optimize performance.

The position requires a High School Diploma or GED and 1 year of customer service or retail sales experience; travel is not a factor, and the focus is on day-to-day store operations and leadership development.

Qualifications

• High School Diploma/GED required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to achieve sales targets.
• Coach and train staff on product knowledge and customer interactions.
• Manage store operations including merchandising and plan-o-gram compliance.
• Monitor store expenses, discounts, and credits to meet financial goals.
• Oversee customer wait times and ensure needs are met through team coordination.
• Stay current on products and leadership practices to guide the team.

Skills

Leadership

Coaching

Communication

Customer Service

Sales

Team Building

Performance Monitoring

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Store Leader to guide the retail team in delivering exceptional customer service and hitting sales targets at our location in the United States. The role emphasizes coaching, product knowledge, and adherence to store procedures to optimize performance.

The position requires a High School Diploma or GED and 1 year of customer service or retail sales experience; travel is not a factor, and the focus is on day-to-day store operations and leadership development.