Retail Team Lead & Customer Experience Coach

VF Corp.; Allen (TX); On-site; USD 24,000 - 36,000; Full time

Job summary

The North Face in Allen, TX is looking for a Supervisor who will lead the store team, drive a best-in-class customer experience, and uphold brand standards across engagement, merchandising, and operations. You will coach and develop associates, partner with the Store Manager to maximize profitability, and foster an inclusive, high-performance culture in a fast-paced retail environment.

Offering an hourly pay range of $17.60 to $26.40 with eligibility for incentives, this role includes benefits

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks.

Responsibilities

• Deliver high level of personalized customer engagement through genuine interactions.
• Support store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Customer engagement

Team leadership

Sales goals

Communication

Retail operations

Education

High School Diploma

Tools

POS systems

Job description

The North Face in Allen, TX is looking for a Supervisor who will lead the store team, drive a best-in-class customer experience, and uphold brand standards across engagement, merchandising, and operations. You will coach and develop associates, partner with the Store Manager to maximize profitability, and foster an inclusive, high-performance culture in a fast-paced retail environment.

Offering an hourly pay range of $17.60 to $26.40 with eligibility for incentives, this role includes benefits