Retail Team Lead & Sales Coach

T-MOBILE USA, Inc.; Manchester (IA); On-site; USD 54,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grant

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Disability insurance

Life insurance

Transit programs

Job summary

T-Mobile USA, Inc. is seeking a store leadership role focused on driving sales and delivering exceptional customer service. You will lead and train retail teams, manage store operations, and ensure adherence to merchandising standards while meeting financial objectives.

The role emphasizes coaching, product knowledge, and effective customer engagement, with incentives tied to sales performance and customer satisfaction. Employment offers comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma/GED required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.

Skills

Leadership

Coaching

Customer Service

Communication

Sales

Change Agility

Change Management Coaching

Team Coaching

Sales Performance Coaching

Talent Development

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leadership role focused on driving sales and delivering exceptional customer service. You will lead and train retail teams, manage store operations, and ensure adherence to merchandising standards while meeting financial objectives.

The role emphasizes coaching, product knowledge, and effective customer engagement, with incentives tied to sales performance and customer satisfaction. Employment offers comprehensive benefits and growth opportunities.