Retail Team Lead: Elevate Service & Sales

T-Mobile; Burton (MI); On-site; USD 43,200 - 100,900; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Store Team Lead to support store leadership and guide the retail team in delivering customer-focused service and sales outcomes. This role emphasizes coaching, training, and operational management to meet customer needs.

You will drive performance by maintaining store standards, product knowledge, and adherence to procedures, with success measured by sales targets, customer satisfaction, and efficiency. This position offers strong growth and competitive benefits.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Lead and develop retail team to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Leadership

Coaching

Customer Service

Sales

Product Knowledge

Communication

Team Building

Change Agility

Change Management

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store Team Lead to support store leadership and guide the retail team in delivering customer-focused service and sales outcomes. This role emphasizes coaching, training, and operational management to meet customer needs.

You will drive performance by maintaining store standards, product knowledge, and adherence to procedures, with success measured by sales targets, customer satisfaction, and efficiency. This position offers strong growth and competitive benefits.