Retail Team Leader: Elevate Sales & Customer Experience

T-Mobile; Princeton (WV); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Job summary

T-Mobile USA, Inc. seeks a Retail Team Leader to guide store staff in delivering exceptional customer service and achieving sales goals. You will coach, train, and manage daily operations to maintain store standards, knowledge of products, and adherence to procedures.

This role directly influences customer experience and store performance. You will lead coaching conversations, develop talent, and drive results while collaborating with leadership to optimize store outcomes and customer

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Coaching

Customer Service

Sales

Product Knowledge

Communication

Team Development

Time Management

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Retail Team Leader to guide store staff in delivering exceptional customer service and achieving sales goals. You will coach, train, and manage daily operations to maintain store standards, knowledge of products, and adherence to procedures.

This role directly influences customer experience and store performance. You will lead coaching conversations, develop talent, and drive results while collaborating with leadership to optimize store outcomes and customer