Retail Team Lead: Elevate Service & Sales

T-Mobile; Macomb (IL); On-site; USD 43,200 - 100,900; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental and family leave

Family building benefits

Discounts on mobile service & home net

Job summary

T-Mobile is seeking a store leadership professional in the United States to coach a retail team toward sales targets and exceptional customer service. You will develop staff, ensure product knowledge, and enforce store standards to drive performance and customer satisfaction.

Responsibilities include coaching, training, merchandising, and operations management to support financial objectives. This role emphasizes leadership, performance monitoring, and continuous improvement within a fast-paced

Qualifications

• Demonstrated leadership and coaching abilities to guide a retail team.
• Strong communication and customer service skills for customer-focused service.
• Experience coaching staff on product knowledge and store procedures.
• Ability to manage store operations and control expenses while meeting targets.
• Legally authorized to work in the United States; at least 18 years old.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Leadership

Coaching

Communication

Customer Service

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Change Agility

Change Management Coaching

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a store leadership professional in the United States to coach a retail team toward sales targets and exceptional customer service. You will develop staff, ensure product knowledge, and enforce store standards to drive performance and customer satisfaction.

Responsibilities include coaching, training, merchandising, and operations management to support financial objectives. This role emphasizes leadership, performance monitoring, and continuous improvement within a fast-paced