Retail Team Lead & Sales Coach

T-Mobile; New York (NY); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

401(k)

Paid time off

Discounts

Job summary

T-Mobile USA is seeking a store leader to drive sales and customer experience at our retail location. You will lead a team, coach staff, and manage day-to-day operations to ensure service excellence and achievement of sales targets.

The role requires strong leadership, coaching, and product knowledge, with a focus on customer engagement and operational standards. Competitive pay, benefits, and growth opportunities accompany this position.

Qualifications

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team

Skills

Coaching

Customer service

Sales targets

Team leadership

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a store leader to drive sales and customer experience at our retail location. You will lead a team, coach staff, and manage day-to-day operations to ensure service excellence and achievement of sales targets.

The role requires strong leadership, coaching, and product knowledge, with a focus on customer engagement and operational standards. Competitive pay, benefits, and growth opportunities accompany this position.