Retail Team Lead: Sales & Service Coach

T-MOBILE USA, Inc.; Westbrook (ME); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Competitive base salary

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental, and vision insurance

Discounts on services

Job summary

T-Mobile USA, Inc. is seeking a store leadership professional in the United States to lead and develop retail teams, drive sales targets, and deliver exceptional customer service. You will coach staff on product knowledge, customer interactions, and store procedures to boost performance.

The role emphasizes store operations, schedule adherence, visual merchandising, and expense control, with eligibility for sales incentives as part of total compensation.

Qualifications

• High School Diploma/GED is required.
• 1 year customer service or sales experience in retail is preferred.
• Legally authorized to work in the United States.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leadership professional in the United States to lead and develop retail teams, drive sales targets, and deliver exceptional customer service. You will coach staff on product knowledge, customer interactions, and store procedures to boost performance.

The role emphasizes store operations, schedule adherence, visual merchandising, and expense control, with eligibility for sales incentives as part of total compensation.